Lilley's Cider - Terms & Conditions

Terms and Conditions

This site is owned by Lilley's Cider and registered in England, Registration No. Lilley's Cider 4759960, with registered address at Unit 7, Handlemaker Road, Frome, Somerset, BA11 4RW, and email address at [email protected] VAT Number 811378050.

Any purchase of goods from the site requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

Accessing our site

This site is maintained by Lilley's Cider for the personal use, of persons who are lawfully permitted to consume alcoholic beverages, in countries and other territories where the consumption of alcoholic beverages is lawful. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. Please exit our Site immediately if you do not accept these terms of use, or if you are not of a legal age for consuming alcoholic beverages in the country or other territory in which you are located, or are accessing our Site in a country or other territory where use of our Site is not permitted.If you choose, or you are provided with, a user identification code, password or any other piece of information as part of a registration scheme or a security procedure, you must treat such information as confidential, and you must not disclose it to any third party. We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms and Conditions. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. From time to time, we may restrict access to some parts of our Site, or our entire site, to users who have registered with us.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in Lilley's Cider's computer systems under standard safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on Lilley's Cider or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Lilley's Cider was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.Bag in boxed cider's to be consumed within 18 months from un-opened. Opened cider's to be consumed within 4-6 months.Bottled Cider's are labelled with a best before date. Unless otherwise stated, our Bag in Box products are non-carbonated & our bottled ciders are carbonated. A select few of our Lilley's bottles are however still ciders due to them being traditional in nature. We will not be held accountable for any recipe changes or information changes on behalf of other cider producers products. The cider should be kept in a cool, dry place to ensure extra fermentation doesn't take place. 

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

10% off discount code lilleys10 TERMS
-Discount Code Valid 16/03/2020 00:00 - 30/03/2020 23:59 - Code LILLEYS10
-Discount Code LILLEYS10 entitles the user to 10% off all products unless otherwise listed in Terms
-Discount cannot be applied after the order has been processed/completed
-Discount code can be used on all products listed on our website unless otherwise stated
-If the shopping basket includes one of the products not included the discount code will not work for other items in the basket
-Lilley's Cider reserves the right to amend these Terms & Conditions and/or cancel the 10% off Week promotion at it's sole discretion
-The return value of the items purchased using this code shall be the applicable return value under Lilley's Cider Ltd return policy
-Due to higher volumes, there may be a slight delay in getting your order to you

- Code will not work on orders containing Blindmans Brewery Ale Products

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. 

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. If your items are damaged upon opening the package, please retain the item. We may arrange for our courier to retrieve the item/s. Replacements will be sent upon receipt of a photo of your damages which can be sent to [email protected] - please specify your order number and what/how exactly your cider is damaged. 

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Lilley's Cider, who will deliver a new, identical package to the customer free of charge. We will not be held accountable for any damages that have occured during transit & the delay in the parcel reaching the customer, a refund will not be given on the delivery fee if this occurs. The customer can choose between a new order of the damaged items or a full refund on both the items & the delivery fee.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. Products are subject to availability.Lilley's Cider will not sell or deliver alcohol to persons under 18 years of age. Delivery on order's during the week placed between the hours 8am-4pm will be delivered next working day Monday-Thursday. Orders placed on Friday before 4pm will be processed for delivery on the following Monday, after 4pm on Fridays the order will not be processed until the following Monday for delivery on the Tuesday. We currently do not offer a Saturday/Sunday delivery service. Please be aware that during peak times (Bank/Public Holiday's, Black Friday/Cyber Weekend, Christmas, New Year) allow up to 5 working days for delivery. This may also apply throughout December due to the high volume of orders. Currently we are only able to ship to the United Kingdom & EIRE due to excise legislations. July 2019 to current - Please note that due to this being a particularly busy time for ourselves & our courier, some parcels may be delayed. While we endeavour to get your cider to you next day there may be instances where your parcel is delayed a further 2-3 working days. Please allow plenty of time.

Free shipping applies to cider orders of £50+ only

We highly recommend leaving safe place instructions or nominating a neighbour to take your delivery as your parcel may be left with a neighbour or may be taken back to the depot if you're not home to accept the delivery & there are no suitable neighbours to accept. Please note in instructions if you would not like your parcel left.

COVID-19 OUTBREAK DELIVERY UPDATES - We endeavour to get your order to you next working day however at this time ourselves and our courier partner APC are very busy. Please allow up to 4 working days for your delivery before getting in contact. Please be aare that some deliveries may be split - you may receive items at different times/days, again please allow 4 working days to receive your full delivery before getting in contact. 


By using a specialist delivery service and packing in thick boxes/bubble wrap, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty.

If you are not satisfied for any reason with your purchase, we should be notified within 28 working days and the damaged or faulty goods should be returned within 30 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 35 days, or replacements dispatched within 7 working days of receipt of these goods.Please ensure that when you return liquids, it must remain in the packaging it left us in due to the product being fragile in nature. Similarly if you are not satisfied with the quality of the product please retain your items so we can investigate this further. Please forward on details of the issue, a batch number & the use by date to [email protected] As well as any images of your item/s if you are able. We will arrange for collection of the goods via courier & a replacement will be sent upon receipt of your return. 

Delivery Errors

The customer must inform Lilley's Cider immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent to Unit 7, Handlemaker Road, Frome, Somerset, BA11 4RW or alternatively you can email [email protected]

Any claim that does not respect the rules defined above cannot be taken into account and releases Lilley's Cider of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be reviewed on a case by case basis where they may be exchanged or refunded. Goods must be returned to Lilley's Cider in whole, in its original packaging and in an aggreed & acceptable condition to Unit 7, Handlemaker Road, Frome, Somerset, BA11 4RW.

For claims to be accepted, the customer must first make a declaration to Lilley's Cider concerning any returns and receive Lilley's Cider's consent. If accepted, the customer will ship the package to Unit 7, Handlemaker Road, Frome, Somerset.

Shipping fees shall be at Lilley's Cider's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

cider festival tickets / scrumps

These will be sent via Royal Mail 1st Class Standard Untracked. You will often receive this next working day however this can on occasion take 2 woring days. If you have not received your ticket/s within 5 working days then please get in contact. Please have your order confirmation number ready.

Please note ticket/s cannot be ordered in conjunction with cider orders due to being processed in different departments.

If in the case you have ordered the incorrect date/time session please call us on 01373 466626 & we will advise accordingly. 

If in the case you have lost your ticket/s then please get in contact so we can arrange other means of entry.

The £50 Free Delivery option is not included on festival ticket orders

Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on strictly imply the acceptance of Lilley's Cider's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with Lilley's Cider before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.